All ticket purchases are final. There are NO REFUNDS and tickets are non-transferable.

Please ensure Billing Name matches the ticket holder name as IDs will be checked at the gates.

Season Passes are NOT TRANSFERABLE. ID matching the name on the ticket is required for entrance.

We are open rain or shine. The programming of the shows will be modified based on the rainy conditions. In the unlikely chance of thunder, wind, or lightning storms and the event is canceled, due to safety concerns, guests will receive a credit to book another night. No refunds will be available. Please monitor the email you used to purchase for last-minute weather updates.

Please be aware this event includes a combination of lights (including strobes and haze), special effects and sound.

Prohibited Items:
Weapons, Gang Associated Clothing, outside food.
Animals other than licensed service dogs are not permitted.

Assumption of Risk:
Because Ice Skating, Bumper Cars, Ice Sledding/ Tubing are inherently hazardous activities, accidents can and do happen. By using Winter Fest OC Ice Rink, Bumper Cars, Ice Slide, or participating in such activities: (1) you knowingly and voluntarily accept all know and unknown risks of personal injury, illness, death or other loss; and (2) you agree to release Winter Fest OC and all of its parent companies affiliates and subsidiaries and their respective directors, officers, employees, agents and representative from any and all claims, actions, liability, obligations and damages against the foregoing parties related to or in connection with your use of Winter Fest OC Ice Rink, Ice Slide, Bumper Cars or your participation in the activities to the fullest extent allowable by law.

Purchaser understands and agrees all tickets purchased are non-refundable and non-transferrable.